fbjili Frequently Asked Questions

The minimum deposit at fbjili is ₱100. This low entry point makes it accessible for players who want to try out the platform without committing a large amount upfront. Maximum deposit limits vary depending on your chosen payment method and your account verification level. Players who have completed full KYC verification generally enjoy higher deposit limits. If you need to increase your limits, contact our support team.

fbjili processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, and Metrobank may take 1 to 3 business days depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays are processed on the next business day. Make sure your KYC verification is complete before requesting a withdrawal to avoid delays.

fbjili does not charge any fees on deposits. For withdrawals, fbjili also does not impose platform-side fees. However, your bank or e-wallet provider (such as GCash or PayMaya) may apply their own transaction fees, which are outside fbjili's control. We recommend checking with your payment provider for their current fee schedule. The amount you request for withdrawal is the amount fbjili sends — any deductions after that point are from your payment provider.

Withdrawal requests can be declined for several reasons: incomplete KYC verification, unmet wagering requirements on bonus funds, a mismatch between your fbjili account name and your payment account name, or suspected fraudulent activity. If your withdrawal was rejected, you will receive a notification explaining the reason. You can also contact our 24/7 support team via live chat for clarification. Most issues are resolved quickly once the required information is provided.

Yes — fbjili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit the fbjili website on your phone, log in, and start playing. The mobile interface is designed to be touch-friendly and responsive, so you get the same great experience whether you are playing on a desktop in Makati or on your phone during your commute in Quezon City.

All games on fbjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or round. Our slot and table game providers are independently audited for fairness. Live casino games are streamed from professional studios with real dealers, adding an extra layer of transparency. fbjili is committed to providing a fair gaming environment for all Filipino players, and we do not manipulate game outcomes in any way.

Minimum bets vary by game type. Most slot games on fbjili start from as low as ₱1 per spin, making them accessible for casual players. Bingo tickets typically start from ₱5. Live casino table games such as baccarat and roulette generally have minimum bets starting from ₱50 to ₱100 per round, depending on the table. Color Game and Midas Fortune have their own bet structures displayed clearly within each game. Always check the game's paytable or info section for the exact betting range.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific terms of each fbjili promotion for the exact wagering details.

Yes, all fbjili bonuses have an expiry period. Typically, bonuses must be claimed within a set number of days after being credited, and wagering requirements must be completed within a specified timeframe — usually 7 to 30 days depending on the promotion. Expired bonuses and any associated winnings are automatically removed from your account. We recommend checking the expiry date of any bonus in your account's promotions section and planning your play accordingly to make the most of your rewards.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements. Once you have completed the required wagering, the resulting winnings become real cash that you can withdraw to your GCash, PayMaya, or bank account. Your fbjili account balance will clearly show your real money balance and bonus balance separately so you always know exactly where you stand.

Yes. fbjili strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, you will need to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA in your account security settings. This significantly reduces the risk of unauthorized access even if someone obtains your password.

If you suspect unauthorized access to your fbjili account, act immediately. Change your password right away using the password reset function on the login page. Then contact our 24/7 support team via live chat to report the incident. Our security team will review your account activity, temporarily lock the account if necessary, and help you regain secure access. Never share your fbjili password or OTP codes with anyone — our staff will never ask for these details.

fbjili provides several self-control tools to help you manage your gaming. You can set daily, weekly, or monthly deposit limits and loss limits directly from your account's Responsible Gaming settings. Once a limit is set, it takes effect immediately. If you want to lower a limit, the change is instant. If you want to increase a limit, a mandatory 7-day cooling-off period applies to prevent impulsive decisions. For more details on all available tools, visit our Responsible Gaming page.

If you feel you need a break from gaming, fbjili offers self-exclusion options ranging from 6 months to permanent closure. To request self-exclusion, contact our support team via live chat or email and specify the duration you need. Your account will be locked immediately, all marketing communications will stop, and you will not be able to log in for the duration of the exclusion. Self-exclusion is binding and cannot be reversed early. We take these requests seriously and process them with full confidentiality.

If you or someone you know is struggling with problem gambling, please reach out for help. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also speak with our fbjili support team at any time — we can help you activate self-exclusion, set limits, or simply point you toward professional counseling resources. Remember: gaming at fbjili should always be fun. If it stops being fun, it is time to take a break. Visit our Responsible Gaming page for a full list of tools and guidance.