Privacy Policy

1. Introduction

Welcome to fbjili's Privacy Policy. This document outlines how fbjili ("we," "us," "our," or the "Company") collects, uses, stores, and protects the personal information of users ("you," "your," or "Player") who access and use our online gaming platform located at https://fbjili.app (the "Platform").

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Platform.

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. We are committed to protecting your privacy and handling your personal data with care, transparency, and in accordance with the law.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, fbjili collects various types of information from users. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account with fbjili, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address in the Philippines
• Account Credentials: Username, password, and security questions
• Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and proof of payment method ownership
• Financial Information: Payment method details (GCash account, PayMaya account, bank account information), transaction history, deposit and withdrawal records
• Communication Data: Messages sent to our customer support team, feedback, survey responses, and any other correspondence with fbjili

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Information: IP address, internet service provider, geographic location (city and region level), and time zone
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referral sources, and navigation patterns
• Gameplay Data: Betting history, game outcomes, win/loss records, bonus usage, and account balance changes
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 for details)

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Providers: Transaction verification data from GCash, PayMaya, banks, and other payment processors
• Identity Verification Services: Age verification and identity authentication data from third-party verification providers
• Fraud Prevention Services: Risk assessment data and fraud detection information from security partners
• Marketing Partners: Referral information if you were referred to fbjili by an affiliate or marketing partner

3. How We Use Your Data

fbjili collects and processes your personal information for specific, legitimate purposes. We use your data to:

3.1 Provide and Improve Our Services

• Create and manage your fbjili account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay and deliver gaming services
• Provide customer support and respond to your inquiries
• Personalize your gaming experience based on your preferences and activity
• Improve the Platform's functionality, performance, and user experience
• Develop new features, games, and services

3.2 Ensure Security and Compliance

• Verify your identity and age to comply with legal requirements (21+ age restriction)
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities
• Monitor gameplay for suspicious patterns and enforce our Terms & Conditions
• Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations
• Respond to legal requests from law enforcement and regulatory authorities
• Protect the rights, property, and safety of fbjili, our users, and the public

3.3 Marketing and Communications

• Send you promotional offers, bonuses, and updates about new games and features (with your consent)
• Notify you about important account changes, security alerts, and policy updates
• Conduct surveys and gather feedback to improve our services
• Deliver targeted advertising based on your interests and activity (where permitted by law)

3.4 Responsible Gaming

• Monitor gameplay patterns to identify signs of problem gambling
• Enforce deposit limits, self-exclusion requests, and other responsible gaming tools
• Provide access to responsible gaming resources and support services

4. Data Sharing and Disclosure

fbjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers to process deposits and withdrawals
• Identity Verification Services: Third-party providers that verify your age and identity
• Cloud Hosting Providers: Companies that host our servers and store data securely
• Customer Support Tools: Platforms that enable us to provide live chat and email support
• Marketing and Analytics Services: Tools that help us understand user behavior and improve our marketing efforts
• Fraud Prevention Services: Security partners that help detect and prevent fraudulent activity

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, and regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of fbjili, our users, or the public
• Investigate and prevent fraud, money laundering, or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your data.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

fbjili takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures

Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All employees with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, including 24/7 monitoring, access logs, and environmental controls.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Incident Response: We have established procedures to detect, respond to, and recover from security incidents, including data breaches.

5.2 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account. You should:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) when available
• Log out of your account after each session, especially on shared devices
• Be cautious of phishing attempts and never provide your login credentials in response to unsolicited emails or messages
• Notify us immediately if you suspect unauthorized access to your account

6. Data Retention

fbjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Active Accounts: We retain your account information and transaction history for as long as your account remains active.
• Closed Accounts: After you close your account, we retain certain information for a period of up to 7 years to comply with legal obligations, including tax, accounting, and anti-money laundering requirements.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you withdraw your consent or your account is closed.
• Legal Claims: We may retain data for longer periods if necessary to establish, exercise, or defend legal claims.

6.2 Data Deletion

Once the retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. fbjili respects these rights and provides mechanisms for you to exercise them .

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Upon receiving a valid request, we will provide you with a summary of your data, the purposes for which it is being processed, and the third parties with whom it has been shared.

7.2 Right to Correction

If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You may update certain account information directly through your account settings, or contact our support team for assistance.

7.3 Right to Erasure

You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent. Please note that we may be unable to delete certain data where retention is required by law or necessary to protect our legitimate interests.

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another service provider.

7.6 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Cookies & Tracking Technologies

fbjili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content and advertising.

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the Platform to function properly. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies.
• Performance Cookies: These collect anonymous information about how you use the Platform, such as which pages you visit most often and any error messages you encounter. This data helps us improve the Platform's performance.
• Functionality Cookies: These remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics Cookies: These help us understand how users interact with the Platform by collecting and reporting usage statistics. The data collected is aggregated and anonymized.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.

9. Third-Party Services

The Platform may integrate with or link to third-party services, including payment processors and game providers. These third parties have their own privacy policies, and fbjili is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.

Our payment partners, including GCash, PayMaya, BPI, BDO, and Metrobank, process your financial transactions in accordance with their own privacy policies and applicable financial regulations. fbjili only receives the information necessary to verify and process your transactions.

10. Children's Privacy

fbjili is strictly intended for users who are 21 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to fbjili, please contact us immediately using the details in Section 12 so that we can take appropriate action.

11. Changes to This Privacy Policy

fbjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect your privacy rights or how we use your data, we will notify you via email or a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how fbjili protects your information. If you disagree with any changes, you may close your account and request deletion of your data as described in Section 7.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fbjili handles your personal information, please do not hesitate to reach out to us. Our Data Protection Officer and customer support team are available to assist you.

You may contact us via the live chat feature available on the Platform, or by email at: [email protected]

For concerns related to responsible gaming, self-exclusion, or problem gambling support, please visit our Responsible Gaming page. For a full overview of your rights and obligations as a user, please review our Terms & Conditions.